30-Day “Make it Right” Policy
We understand that accidents happen. If you receive a damaged, misprinted, or defective product, we’ll gladly replace it or offer a refund within 30 days.
However, as our products are made to order, we cannot accept returns or exchanges for incorrectly ordered sizes or colors. We also cannot accept returns or exchanges if you change your mind.
We want to make sure you love your order. If you’re not in love with your purchase, contact us within 30 days of receiving your order and we’ll do our best to work with you to find a solution. For quality issues, please provide clear photos of the products on a flat, well-lit surface. This quick and simple step will help us to provide a speedy resolution.
Cancellations and Amendments
All of our products are made to order especially for you. You can cancel or amend your order at any time before it is sent to production. In some cases, this could be as soon as two hours for Rush shipping, just 12 hours for standard shipping, or once the listing ends (whichever comes first). If the order has been sent to production, it means that our print partner is already working to produce it. Due to that, it may not be possible to cancel the order free of charge at this point. To check your order status, edit the shipping address or cancel go to https://teespring.com/track and enter your order confirmation number.
- Afterpay Orders: If you’d like to cancel your Afterpay order, please reach out to our Support Team. Until your order has been sent to production you can make changes to your order/shipping address from the links in your confirmation email.
- Digital products: Digital product orders cannot be canceled or refunded once payment has been processed. For customers located in the UK/EU, digital product orders cannot be canceled or refunded once the download has begun. Please see our Terms of Service for more information. If you have additional questions please see our digital product FAQs here. If the Digital product you download does not match what was advertised, reach out to us at Fanhelp@spri.ng to let us know.
- Pre-sale orders: Pre-sale product orders cannot be canceled after the pre-sale period has ended and production has begun.
- Face mask / Neck Gaiter orders: These items are final sale items and cannot be returned for safety reasons. If your face mask or gaiter is defective in any way, please reach out and we’ll be happy to help.
Fulfillment Guarantee
Fulfillment time is the time it takes to produce an order and prepare it for shipment. We guarantee to produce all orders and provide a shipping tracking number within 10 business days of the order date. Please note that fulfillment time doesn't include the time it takes for an order to be delivered. To check your order status, view tracking information, or make changes to your order, visit https://teespring.com/track and enter the order number provided in the order confirmation email.
If a shipping tracking number is not assigned to your order within 10 business days of the order date, we will refund the shipping fees associated with the order.
To request a refund, please contact Support via the chat option at the bottom-right corner of the help center
Please note that the 10-day fulfillment guarantee does not apply to pre-order products.
Damaged/Quality Issues
For the fastest resolution, please include a photograph demonstrating the poor quality of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, as well as eliminate errors in future printing.
Gift Returns/Exchanges
At Spring, we understand that gift-giving can be a complex art. If you’ve ordered or received a Spring product as a gift and it needs to be returned, our standard policies will apply.
Refunds
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- PayPal: Any refunds processed will show back up in your PayPal account within 24 business hours. Please note that the refunded amount must be transferred back to your banking institution from your PayPal account.
- Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within three to five business days.
- Prepaid Card: Refunds cannot be processed to prepaid cards.
- Afterpay Orders: Any refunds processed for Afterpay orders will show in your account as from “Afterpay”. Refunds are processed differently based on how many payments you’ve made. You can find specific details on Afterpay refunds here.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. The supply of goods that are made to the consumer's specifications or are clearly personalized;
Therefore Spring reserves the right to refuse returns at its sole discretion.